VAT Relief

If you have a disability or long-term illness, you may be able to buy some of our products without paying any VAT. The government allows certain products to be zero-rated for VAT purposes (i.e. no VAT needs to be charged) to reduce the cost of the practical products which you may need because of your disability or long-term illness.

You are required to register for an account, this will ask you to input information required for VAT exemption. The account registration process will ask you to provide details of your condition and to make a legally binding declaration that we may be asked to provide to HM Revenue & Customs.

If you specify a condition not on the list of conditions provided on this page, your account will be reviewed, once your order has been placed. If you don't qualify, we will contact you and explain why.

If you meet the qualifying conditions above, you can continue with your purchase and state that you are claiming VAT relief.

If you already have an account please login, you can then edit your account here.

Please note: VAT relief is NOT automated. Therefore, once you have registered please make your purchase as normal and then contact us. We will then refund you the VAT. We thank you in advance for your patience as we work to fully automate the VAT relief system.

Below you fill find some of the commonly asked questions about VAT relief.

Which products are eligible for VAT relief?

The scheme covers products which have been specifically designed to assist the daily living of people with a disability or a long-term illness. We have marked these products with a VAT Relief logo so they're easy to spot.

Who qualifies for VAT Relief?

You qualify for VAT relief if you have a disability or a long-term illness (but please note the definition of this below) and you're buying the product for your own personal or domestic use.

You don't have to buy the goods yourself. If your parent, guardian or spouse buys the goods or services for you, then you won't be charged VAT.

What counts as a long-term illness or disability?

For VAT purposes, you have a disability or long-term illness if you meet any of the following conditions:

  • You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities
  • You have a condition that the medical profession treats as a long-term illness, such as diabetes
  • You are terminally ill

     

So, you won't qualify if you're elderly but otherwise able-bodied, or if you're only temporarily disabled such as having a broken leg.

Which conditions are considered to be long-term illnesses?

You're eligible for the VAT relief if you have one of the following conditions:

  • Arthritis
  • Blind
  • Cardiovascular Disease
  • Deafness
  • Diabetes
  • Epilepsy
  • Heart Disease
  • Hypertension
  • Kidney Disease
  • Motor Neuron Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Physically Disabled
  • Terminally Ill
  • Other

     

I am registered as disabled. Does this mean I am automatically exempt from VAT?

No. There is no blanket exemption from VAT for disabled people.

What counts as personal or domestic use?

Personal or domestic use means that the goods or services are supplied for your own private use, rather than for business purposes.

Also, the goods or services must be just for your own use - not for use by anyone else, or for use by a group of chronically sick or disabled people in general.


How do I know if I qualify?

You are required to register for an account, this will ask you to input information required for VAT exemption. The account registration process will ask you to provide details of your condition and to make a legally binding declaration that we may be asked to provide to HM Revenue & Customs.

If you specify a condition not on the list of conditions provided on this page, your account will be reviewed, once your order has been placed. If you don't qualify, we will contact you and explain why.

If you meet the qualifying conditions above, you can continue with your purchase and state that you are claiming VAT relief.

If you already have an account please login, you can then edit your account here.

Please note: currently VAT relief is not automated. Therefore, once you have registered please make your purchase as normal and then contact us. We will then refund you the VAT. We thank you in advance as we work to fully automate the VAT relief system.

Do I need to claim the VAT back from HM Revenue & Customs(HMRC)?

There's no need for you to contact HMRC, as the supply will be treated as zero-rated for VAT purposes if you qualify for the VAT relief. All you have to do is to complete a short form and declaration to register your account and VAT exemption status and then simply add the item to your basket and checkout. We'll then charge you the price excluding VAT at the checkout.

Where can I get more information about VAT Relief available for disabled people?

Full details can be found by searching for "Notice 701/7 VAT Reliefs for disabled people" at www.hmrc.gov.uk.